you wish to return product, call HDL's Sales Department for a Returned Goods
Authorization (RGA). Returns are processed based on the guidelines described
below. A completed RGA and a copy of the original HDL
invoice must accompany all returned product. Couriers and delivery personnel
are not authorized to approve returns.
will process all requests for returns in a
prompt and fair manner.
Items purchased as obsolete, discontinued or clearance, including finishes,
colors or designs not currently stocked by HDL
may be not returned.
* Items purchased more than 90 days ago and presently
classified by HDL
as obsolete, discontinued or clearance may
not be returned, regardless of their classification at the time of
* Product that is damaged, uncleanable or
otherwise unsaleable will not be accepted.
Items Returned for Customer Convenience
All returned products must be in saleable
* Subject to restocking charge the
greater of $5.00 or 15% of value of product returned.
* Additional restocking charges
apply as follows:
* Copy of the
original invoice not supplied
sorting or labeling required.
* Returned more
than 90 days after purchase.
* Return freight must be paid by
* Please allow 3 weeks for HDL to
process the return and issue credit.
* Special Ordered or Direct
Shipped Product (RGA required):
* HDL will accept product
only if arrangements can be made with the manufacturer for return.
* Restocking charges and
terms listed for stock products apply.
* Defective Product (RGA
* Product found to be
defective will be processed in accordance with the manufacturers
Shortages: All shortages must be
reported within 48 hours of receipt.
All freight damages must be reported to the
carrier upon receipt of product. Save all packaging materials as the carrier may
require an inspection before paying a claim.